How many systems does your team use every day? For most businesses, it’s a long list: a CRM, an ERP, accounting software, a project management tool, marketing platforms, and usually a few spreadsheets holding everything together. Having multiple systems isn’t the problem. The problem starts when those systems don’t talk to each other. When systems […]
Your Business Systems Should Work as One Brain Read More »
There’s a mistake we see in a lot of CRM implementations. The system goes live. The vendor runs a one-hour training session (maybe two). Everyone nods along, everyone gets a PDF, and then everyone goes back to their desk and forgets most of it by Friday. Six months later, adoption is patchy, the data’s a
Why “We’ll Train Everyone on the New System” Almost Always Fails Read More »
Quick question: who within your business actually owns your CRM? It’s a simple question, but it catches many organisations off guard. Ownership is not the same as usage, and it is not the person who helped set the system up in the past. It means having a named person who is accountable for keeping the
Who Actually Owns Your CRM? Read More »
You’ve decided to implement a new CRM. Or an ERP. Or another core business system. The vendor assigns a project manager. They seem organised. They send timelines and Gantt charts. They run weekly stand-ups. So you’re sorted, right? Hrm… not quite. The vendor PM is not on your side of the table Here’s the part
Why Every CRM Project Needs a Client-Side Project Manager Read More »
Natalie Cooke of ncco recently served on the independent judging panel for the 2026 CRMmys – the practitioner-judged awards programme recognising excellence in CRM software. What makes the CRMmys particularly valuable is the integrity of the process. Scoring is completed independently against published criteria, with no commercial input. In a market where “best CRM” lists
Natalie joins the independent judging panel for the 2026 CRMmys Read More »
AI is everywhere right now, and it comes with a lot of noise: big promises, quick-fix messaging and pressure to move fast. Businesses shoulnd’t be asking whether AI matters (we know it does!), they should be asking whether the right foundations are in place before they start relying on it. That was the focus of
AI, Digital Transformation & GDPR – Cutting Through The Noise Read More »
Digital transformation is full of shiny buzzwords: AI, automation, dashboards, integrations. But on the ground, many CRM systems still underperform and fail to deliver the results promised – not because the software is “bad”, but because nobody truly owns it once the vendor/partner has gone and the project plan is filed away. Now, with agentic
You’ve invested in AI for your CRM – the vendor promised big results, but six months later you’re asking yourself: is it actually working? 🤔 Here’s the problem. Most businesses still use traditional CRM metrics to judge AI performance – things like calls logged, emails sent, or tasks completed. But those numbers don’t reflect true
Is Your CRM AI Paying Off? The ROI Reality Check Read More »
Everyone wants AI-powered insights from their CRM – but here’s the uncomfortable truth: most databases are running on rubbish data. When you feed bad data into AI, you get bad recommendations. That can mean wasted time, unreliable suggestions, and even embarrassing missteps that hurt your business. AI learns from patterns in your CRM, so if
Don’t Let Dirty CRM Data Ruin Your AI Insights Read More »
Is your CRM working FOR you or AGAINST you? 🤔 Our comprehensive CRM workshops help you find the right-fit solution or optimise what you already have. From half-day audits to full implementation management, we guide you through every step, keeping AI in mind at all times. ✅ Independent, unbiased advice✅ Detailed requirement specifications✅ Vendor shortlisting
ncco CRM Workshop Brochure Read More »