AI is everywhere right now, and it comes with a lot of noise: big promises, quick-fix messaging and pressure to move fast. Businesses shoulnd’t be asking whether AI matters (we know it does!), they should be asking whether the right foundations are in place before they start relying on it. That was the focus of […]
AI, Digital Transformation & GDPR – Cutting Through The Noise Read More »
Digital transformation is full of shiny buzzwords: AI, automation, dashboards, integrations. But on the ground, many CRM systems still underperform and fail to deliver the results promised – not because the software is “bad”, but because nobody truly owns it once the vendor/partner has gone and the project plan is filed away. Now, with agentic
You’ve invested in AI for your CRM – the vendor promised big results, but six months later you’re asking yourself: is it actually working? 🤔 Here’s the problem. Most businesses still use traditional CRM metrics to judge AI performance – things like calls logged, emails sent, or tasks completed. But those numbers don’t reflect true
Is Your CRM AI Paying Off? The ROI Reality Check Read More »
Everyone wants AI-powered insights from their CRM – but here’s the uncomfortable truth: most databases are running on rubbish data. When you feed bad data into AI, you get bad recommendations. That can mean wasted time, unreliable suggestions, and even embarrassing missteps that hurt your business. AI learns from patterns in your CRM, so if
Don’t Let Dirty CRM Data Ruin Your AI Insights Read More »
Is your CRM working FOR you or AGAINST you? 🤔 Our comprehensive CRM workshops help you find the right-fit solution or optimise what you already have. From half-day audits to full implementation management, we guide you through every step, keeping AI in mind at all times. ✅ Independent, unbiased advice✅ Detailed requirement specifications✅ Vendor shortlisting
ncco CRM Workshop Brochure Read More »
Introduction: The Million-Euro Mistake There’s a dirty secret in the business technology world that nobody talks about: most large organisations have CRMs that simply aren’t working. These aren’t small businesses that picked the wrong platform – these are established companies that invested hundreds of thousands, sometimes millions, in sophisticated systems that promised to transform their
The Half-Done CRM: Why Your Expensive System Isn’t Delivering (And How to Fix It) Read More »
The CRM market is booming, and that’s both a blessing and a curse. With dozens of platforms promising to revolutionise your business operations, the choice has never been more overwhelming – or more critical to get right, particularly with so many organisations implementing long-term AI strategies and the fact that an organisation’s CRM will feed
AI is transforming how sales teams work, and many CRM providers are racing to add “intelligent” features across the board. But while the technology is powerful, the way AI delivers value depends entirely on the type of sales you’re running. Treating B2B and B2C sales as identical when it comes to AI isn’t just an
Why a One-Size-Fits-All Approach to AI in CRMs Could Cost You Read More »
We’re delighted to share that our insights on CRM integration and data management have been featured in the latest Waterford Chamber Network magazine! Sharing Expertise with the Business Community As an independent digital transformation consultancy, we’re passionate about helping Irish businesses optimise their technology stack and eliminate the barriers that hold them back. When the
ncco Featured in Chamber Network Magazine: Breaking Down Data Silos for Irish Businesses Read More »
We are thrilled that Natalie received the “Highly Commended” accolade in the STEM category at the recent Network Ireland Waterford Businesswoman of the Year Awards at the stunning Waterford Castle! A heartfelt thank you to Ann Marie Shannon and the entire Network Ireland Waterford committee for organising such a spectacular event. It was an honour