we have a lot to share...
The ncco consortium is an Independent AI (artificial intelligence) Operational and Digital Transformation, Process Improvement, Project Management and Business Development Agency. We serve entrepreneurs, micro-businesses, SMEs, all the way up to national and global corporate entities across every sector – including engineering, finance, construction, pharmaceutical, technology, manufacturing, food & drink, health & wellness, professional services and publishing – by providing focused, no-nonsense, practical advice and hands-on support for systems and solutions that actually speak to each other.
the
problems we solve
If any of these statements resonate with you,
please reach out.
You require an AI strategy that integrates with your Systems
Your AI reporting is not trustworthy or consistent
If one side of your business doesn’t know what the other side is doing
If your current systems and processes are preventing you from scaling
If you need to create or improve your business processes
If colleagues tell you that you need new Business Systems but you don’t know where to start
If your business is siloed
If you’ve heard a lot about Digital Transformation but just don’t know what that really means
If you want to align your AI, Business systems and processes with Design thinking and Brand strategy
If you want to create remote teams with strong internal communications
If you know your company needs to embrace AI, Digitisation and Automation
where we started
With 25+ years of experience in business individually. The Consortium began with a few colleagues mutual passion for Operational Transformation, AI, Project Management, CRM, Process improvement, Product development and pricing structure PLUS business development & optimisation. We’ve been helping businesses grow ever since – using dynamic, LEAN and sustainable forward planning systems and solutions. We believe that organisations must be viewed as a whole and to avoid the dreaded “silo-effect” is behind everything we do. Contact us if you wish to organise a discussion on some of the ways in which we can assist your organisation’s growth, from the inside out.
Senior Minds. No Middlemen…
We are an award-winning boutique consulting house of senior, independent specialists – each with 25+ years’ experience delivering complex AI and Business transformation (people, process & technology) programmes inside regulated, enterprise-scale organisations including financial services, utilities, pharma, and engineering. We are vendor/tech-agnostic, and we do not use junior delivery teams. We bring exactly the right senior expertise, (360° holistic transformation support) for exactly the gap that needs filling, for exactly as long as it’s needed.
meet the team
Natalie Garland-Cooke – Founder
With 25+ years’ experience across business systems, CRM/ERP/AI, operational and digital transformation, process optimisation, customer care, sales, and project management, Natalie has worked everywhere from agile start-ups to large banks, pharma companies, engineering firms, and tax specialty practices.
She is vendor-agnostic by principle, not just by positioning – every technology decision is made on genuine fit for the business, never on commission or convenience.
Natalie’s operational strength lies in seeing the whole picture: aligning people, process, and systems so that transformation actually sticks, not just on paper but on the ground. Removing data and tech silos is a passion of hers. She has led Business systems strategy, implementation and training programmes that delivered sustained year-on-year sales growth, built business systems and process foundations from the ground up for fast-growing companies, and delivered complex business systems transformation within demanding, multi-stakeholder environments – including highly regulated and engineering-led organisations.
Alongside her technical and operational expertise, Natalie brings a strong people-first approach – supporting teams through change, helping operational staff understand the “why” behind transformation so that new ways of working are properly embedded and sustained, not just implemented.
Natalie holds postgraduate qualifications from UCD in Digital Transformation Management and Project Management (with Distinction), and has won multiple awards from Thermo Fisher Scientific, Sage, Highly commended for STEM in Network Ireland Regionals and All Stars Thought Leader in Process Optimisation.
Katie Tether – Consortium Lead
Katie is a senior business analyst and programme lead with deep experience translating complex, multi-stakeholder requirements into delivered outcomes – across utilities, hospitality technology, health, financial services, and insurance.
- Business lead on a €180M national-scale smart metering transformation programme – requirements definition, multi-vendor evaluation and selection, and stakeholder alignment across business, operations, and technology, working alongside major consultancy partners on programme delivery
- Built a customer success function from the ground up at a fast-scaling technology platform – introducing customer journey mapping, tiered service models, CSAT measurement, and a customer-informed product roadmap that shifted development from reactive to outcome-led
- Extensive cross-sector business analysis, service excellence and process transformation experience, including large-scale data quality remediation, customer journey mapping and change management.
Joseph Rose – Senior Technical Advisor
Joseph is the consortium’s senior technical voice. With 20+ years across full-stack software, enterprise systems (CRM and ERP), cloud and on-premise infrastructure, AI, and automation, and CTO, COO, and CEO-level roles behind him, he advises on technical strategy and architecture the way the rest of the group advises on business and operations: where a system should be heading, what to build versus buy, how to approach AI and automation, and where the real technical risks sit. Because he has personally built and run the core software behind multiple commercial platforms, that advice is grounded in delivery rather than theory, and he can stand the solution up as well as shape it.
Ron Kugler – Pricing, Monetisation & Commercial Negotiation Advisor
Pricing and monetisation specialist with 25+ years in enterprise software and SaaS, spanning venture-backed, PE-owned, and public company environments. Built and led pricing and Deal Desk functions at VMware, Dell Software, and Hortonworks, Poppulo and Cyncly to name a few.
Ron combines pricing strategy and packaging design with hands-on commercial execution and operational implementation – Deal Desk build-outs, non-standard enterprise negotiations, and renewal and price-increase programmes run end to end. Commercial counterpart to technical delivery – someone who can design logical, real-world pricing and packaging behind a product or AI transformation using rapid price setting methodologies. He carries complex deals from structure through negotiation to best outcome and establishes processes that operationalise these larger transactions.
happy clients...
ncco played a crucial role in guiding us in the selection and implementation of our new CRM/AI Business system. Natalie’s expertise in AI, CRM, management, optimisation, onboarding cross-functional teams and process improvement enabled us to enhance our operations and adopt best practices with confidence. Throughout the process, Natalie and the team demonstrated professionalism, deep knowledge, and a keen ability to navigate complex transitions smoothly. Thanks to their guidance, we now have a more efficient and effective system in place, positioning us for long-term success. We truly appreciate ncco’s contributions and highly recommend their expertise.
Michael Murray
Group Business Development / Power & Renewables Director / Board Director, Kirby Engineering & Construction
strategic
partnerships
In addition to our Core Consortium Team, we have developed powerful and strategic partnerships allowing us to leverage even more expertise on behalf of ncco clients.
Each expert is top in their field, authentic, award-winning and, most importantly, love what they do.
If you’re ready to take control of your organisation, we can’t wait to talk to you.