Process Improvement and LEAN for Services

What is LEAN Thinking? Can it be used within the Service Industry?

This a an article I co-wrote with my colleague Steve Halpin of ETAC Solutions (He is a Lean Guru and it’s a privilege to work along with him on a number of Lean programmes running currently)  We wanted to create a short simple piece, as many are confused by what Lean really is.  We hope …

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