Ever had a team member leave or go on holiday, and suddenly all their work grinds to a halt? It’s an all-too-common scenario, and it can cause major headaches for your team and your customers. Without proper internal communication processes, critical information often gets stuck in personal notes or spreadsheets. This makes it almost impossible […]
Maintain Momentum Even When Team Members Are Away Read More »
Does your business rely on multiple systems that just don’t talk to each other? You’re not alone – it’s one of the most common challenges businesses face. Sales might have their own platform, customer service another, and marketing yet another. This fragmented setup creates chaos: teams working in silos, wasted time chasing information, missed opportunities,
Business systems working against you? Calm the chaos with CRM. Read More »
As the end of 2024 races towards us, we’ve been taking some time to reflect on the milestones, achievements, and experiences that have defined the year for ncco. It’s been a wonderful year of growth, collaboration, and embracing new opportunities, and as a team, we’re very proud of all we’ve accomplished. Here’s a look back
Looking back on 2024 Read More »
Today’s world is data-driven, and having a Customer Relationship Management (CRM) system in place is essential for Irish businesses hoping to maintain a competitive edge and keep up with evolving customer demands. Many CRM software providers claim to offer an ‘all-in-one’ solution for streamlining processes and making customer relationship management more efficient. But, the wrong
Seamless Success: How CRM Integrations Break Down Data Silos for Irish Businesses Read More »
In business, building lasting relationships with customers isn’t just a bonus – it’s essential for sustainable growth. Personalisation lies at the heart of every great customer experience. Think about it: when you receive a message that genuinely speaks to your needs or interests, it leaves an impression. That’s what a well-managed CRM can do for
CRM Tip – Enhance Your Customer Experience with Personalised CRM Interactions Read More »
Automation has the power to transform your business, but only if it’s applied wisely. As Bill Gates once said: “Automation applied to an efficient operation will magnify the efficiency…. automation applied to an inefficient operation will magnify the inefficiency.” That’s a fancy way of saying, if your systems are working smoothly, automation will make things
CRM Tip – Automate Smartly Read More »
Natalie, founder of ncco, was delighted to sit down recently with Karina Corbett of Business Plus magazine to share her insights on the importance of customer relationship management (CRM) for businesses of all sizes, as well as her journey in building ncco into a trusted independent CRM consultancy. Natalie described her conversation with Karina as
ncco Featured in Business Plus Read More »
Nat’s CRM Tip of the Day is to integrate your systems! In business, where data is a vital asset, ensuring seamless connections between your tools is critical for success. Your Customer Relationship Management (CRM) system should integrate smoothly with other key platforms like Enterprise Resource Planning (ERP) and marketing tools. When data flows effortlessly between
CRM Tip – Integrate Systems Read More »
Nat’s CRM Tip of the Day is that data quality matters! In the fast-paced world of customer relationship management (CRM), the quality of your data is crucial. Just like any tool, a CRM system is only as effective as the data you put into it. Clean, updated data is the fuel that powers your CRM
CRM Tip – Data Quality Matters Read More »
Nat’s CRM Tip of the Day is to tailor user training! In today’s fast-paced business world, CRM systems play a vital role in enhancing customer relationships and driving growth. However, simply implementing a CRM platform isn’t enough. To truly maximise its potential, proper user training is essential. In her latest CRM tip of the day,
CRM Tip – Tailor User Training Read More »