Training &
Workshops
finely tuned and uniquely tailored
harness the transformative power of learning
We provide live courses at your premises or via Zoom/Teams. Each session is tailored to your unique organisation. From understanding the fundamentals of growing a business, learning how to improve your processes and systems to showcasing your brand and telling your story. Check out our courses:
CRM Audit Workshops
The right CRM solution will revolutionise the way you and your team manage customer relationships and drive business growth. No business should be without one.
As independent CRM consultants, we’re passionate about CRM and how the right-fit tool enhances every aspect of your organisation; from admin and accounts to sales and marketing, from ERP and project management to customer care and your team’s productivity.
Our CRM workshops ensure that you’re setting yourself up for CRM success from the beginning by making sure your choice of CRM technology is driven by your business needs, and not the other way around.
ncco leverages proven technologies and methodologies to not only help you fortify your brand but also to identify essential KPIs, fostering a high-performance culture that drives brand success and maximises returns.
CRM Audit Half-Day Workshop
Conducted via video call and ideal for smaller businesses, we’ll explore your business, your team and your processes (or lack thereof) and then create a detailed CRM requirement spec which we’ll push out to our shortlist of CRM vendors, or support you in improving your current CRM.
€800
€984 (incl VAT)
CRM Audit Full-Day Workshop
Conducted via video call and suitable for larger organisations, we’ll explore your business, your team and your processes (or lack thereof) and then create a detailed CRM requirement spec which we’ll push out to our shortlist of CRM vendors, or support you in improving your current CRM.
€1,400
€1,722 (incl VAT)
Improve the Efficiency of your Business
This half-day training session (up to 5 in attendance) on How to Create & Improve your company’s systems and processes focuses on the fundamentals of making your whole business more efficient.
Without strong internal business structures and integrated systems, you stunt the growth and profitability of your Business .
At the end of the session, you will understand how you can improve the efficiency of your business, optimise your technology and processes so it can GROW. You will take away at least three key points to put into action immediately.
This can be conducted on-site* or via on-line training.
*Travel costs may apply if outside, Dublin, Cork, Limerick and South East Ireland
€1,500
€1,845 (incl VAT)
Business Development with CRM
This half-day training session (max 5 in attendance) is a dive into understanding what CRM is & how it WILL improve your business.
Many businesses hear about CRM, have been told they should have one to develop their business, but they’re not sure why … this class will convince you!
At the end of the session, you will understand what CRM is as a tool and how it will improve EVERY part of your business, particularly in the area of looking after your clients and therefore growing your sales. You will also learn how to assess what CRM best suits the way you do business.
This can be conducted on-site* or via online training.
*Travel costs may apply if outside, Dublin, Cork, Limerick and South East Ireland.
€1,500
€1,845 (incl VAT)
How to get started with Social Media
This 6 hour bespoke training workshop walks you through the basics of setting up social media channels (FB, Instagram, Twitter & LinkedIn), how to create great-looking profiles, how to use social planners to minimise on time and maximise on dynamic posts. Handy tips and tools will be provided along the way.
You will complete the workshop with the skills required to set up great-looking social media accounts, create professional-looking posts and know how to plan and schedule posts so that you can stick to your posting goals.
This can be conducted on-site* or via online training.
*Travel costs may apply if outside, Dublin, Cork, Limerick and South East Ireland.
€1,200
€1,476.00 (incl VAT)
Digital Marketing & Storytelling
This 6-hour Training Workshop (maximum 6 people) is for anyone who has created social media accounts and understands the basics of setting up profiles and how to post.
These workshops will be adapted for your individual requirements per person or per organisation.
(Please note additions to the workshop can be requested)
The objective is to build a strong understanding of What Digital Marketing is, Why it’s important, Which platforms to use and How to become a good Digital Marketer.
Learning Outcomes
- Strong understanding of what Digital Marketing is in all its formats and How to successfully use Digital Marketing to Grow your Business
- Increase in-house Marketing skills
- Create accountable and responsible Digital Marketers
This course can be conducted on-site or via online training.
*Travel costs may apply if outside, Dublin, Cork, Limerick and South East Ireland.
€1,100
€1,353.00 (incl VAT)
The CRM Champion Workshop
This workshop is adapted to the CRM your organisation uses; this is not a step by step ‘how to use’ your specific CRM package
Workshop Description
This one-day workshop will be specifically created for your individual Organisations Management, Training them to coach their teams and departments in the diligent use of CRM, ie: Coach the Coach (please note additions to the workshop can be requested).
The objective is to create CRM ‘champions’ who believe in consistent best practice to coach their teams/groups. The workshop will focus on:
- How to become a CRM Champion and how to engage and coach their team to use CRM diligently –the Ethos of CRM
- The Role of the Coach – taking responsibility for understanding – accountability
- Understanding the Learning Styles of the team so CRM coaches can implement best practice through ‘belief’ that CRM will make everyone’s working lives better, easier and more productive
- Practical Application of Outcomes, Recap and Conclusion
Learning Outcomes
- CRM Champions will be created – CRM will be nurtured by all Coaches and Teams thus Expanding Customer Base and Increase Sales
- Increase Efficiency and Internal Communication through consistent best practice between Departments and Teams
- Create CRM accountability and responsibility
*Travel costs may apply if outside, Dublin, Cork, Limerick and South East Ireland.
On-demand Training Courses
We also offer on-demand training courses which are immediately accessible, self-paced and ideal for clients who don’t need training tailored to their unique needs.